Important Information

Area Coverage

The areas that we normally cover are North and East London and South Hertfordshire, however, we would be happy to hear from you if you are within a reasonable distance of these areas.

Appointments – estimates & quotations

Appointments for estimates and quotations can be scheduled between Mon – Thurs up until 8pm. Appointments can last up to 90 minutes for larger services such as bathroom and heating installations. You will be called to confirm the appointment and also in case of any delay over 30 minutes.

Suitability Of Products

Many modern plumbing fittings are becoming specialised for specific circumstances and may not suit all situations, therefore it is advisable to check for compatibility.

Pricing

Free estimates and quotations are given where possible in writing
Our Call-out/diagnosis fee is £60.00 inclusive of VAT (weekdays only) and £120.00 inclusive of VAT (evenings, weekends and public holidays).
Hourly rates are used when estimates and quotations are not possible. These are usually based on the time of day, evenings and weekends

Insurance

Our Public and Products Liability Insurance is £2,000,000

Your Responsibility

When arranging a service or repair, it is important that you provide the user manual and servicing manual to ensure service and repair is carried out to manufacturer’s instructions. We can obtain manuals (subject to availability from manufacturer) for a nominal fee of £20.00.